Shipping / Returns
Shipping
We work in collaboration with La Poste and its Colissimo service as well as with the Chronopost delivery service in order to offer you fast shipments and a maximum quality of service. As soon as your package is shipped, you will receive an e-mail containing the tracking number of the carrier in charge of your package (Colissimo/La Poste or Chronopost). You can then track the package for 30 days after it has been sent on the carrier's website.
Here is the link to track your package if it is sent by La Poste and its Colissimo service: https://www.colissimo.fr/portail_colissimo/suivre.do.
For a shipment with the Chronopost service, you can follow its progress via the following link: https://www.chronopost.fr/fr/suivi-colis
You will receive your products within 7 working days anywhere in France, depending on the delivery method and service chosen, if your products are in stock in our premises. Delivery will take place within 7 to 11 working days if the selected products must be ordered from one or more of our suppliers. For shipments to international destinations, delivery times are 11 to 15 business days.
Shipping costs are calculated according to the amount, weight and destination country of your package. They include the processing, packaging and shipping of your products. The exact amount of your shipping costs is calculated automatically when you place your order.
Countries eligible for delivery
France: Metropolitan
Europe: Belgium, Germany, Netherlands, Luxembourg, Italy, Spain, Portugal, Austria, Ireland, Switzerland, United Kingdom
Returns and refund
You can return all or part of your order within 14 days from the date of receipt of your package. Any request for return beyond 14 days from the date of receipt will be refused.
As soon as your return request is validated, you have a maximum of 15 days to send back your package.
To validate your return request, it is essential to register it via our return tool: RMA
In case of return made without prior registration via the return tool, it can not be processed.
All items must be returned in their original packaging with their label intact and in the same condition as received. A personalized item (e.g.: a jersey with a flock) cannot be exchanged or refunded.
The address to use to return your items is the following one
SPACEFOOT SAS - Service Retour
ZAC de Conneuil
2 rue Lavoisier
37270 Montlouis Sur Loire
Return shipping costs
You are responsible for the return shipping costs. However, if the content of your order is not in conformity or defective, subject to validation by our customer service, you will benefit from a coverage of your return costs via a prepaid label.
The coverage of your return costs can only be done through a prepaid label provided by our customer service. No refund of return shipping costs will be made upon receipt of your return.
If you wish to benefit from an exchange, we inform you that this one will be carried out as soon as possible as from the reception of the returned parcel and subject to the availability of the requested product. If the desired exchange cannot be completed within a short period of time, we will proceed with the refund of the returned products.
All refunds will be made within a maximum of 30 working days from receipt of your return. You will be reimbursed directly via your payment method used at the time of your order.
Shipping damage
If you have received your order and you notice that is has been damaged during shipping, we invite you to contact us within 4 working days (upon reception of your order).
To do so, please send us a message through our contact form, category "Other requests" by giving us the maximum details possible regarding the elements of reception of your order. Please also add photos of the following elements :
- A photo of the product with its visible defect
- A photo of the packaging and a photo of the shipping label on the parcel
Please note that these photo elements are mandatory. If your request is not complete, we will not be able to respond to your request right away.
Once our service has received and examined all your elements, we will contact you back within 48 hours.
If you declare your order as damaged during shipping after the period of 4 working days upon reception of your order, we inform you that the claim period will be exceeded and that our service will not be able to give a favorable answer to your complaint.
